Member Service vs. Member Experience

What do you remember about the service you receive in those places where you do business? If you’re like most people, the answer is simple: very little. Members expect to have their needs met. Who would choose to do business somewhere where satisfaction was not the norm? If you want members remembering and talking about what it’s like to do business with your institution, then satisfactory is not enough. We must create a meaningful, memorable experience.

This fast-paced, dynamic webinar is designed for credit unions serious about taking member service up a notch. We will equip you to raise the bar when it comes to getting employees on board and revved up while delivering value and creating amazing experiences for your members. Come learn how to wow your members with genuine interest and care while providing a meaningful, memorable experience each time.

Aimed at all frontline staff, teller supervisors, tellers, call center, member service reps and branch managers, this program will allow participants to excel at creating a service experience that wows the member.

Covered Topics

  • The Ingredients for a Wow Experience
  • Being clear about the messages you are sending
  • Being genuine and authentic
  • Saying the Right Things the Right Way
  • The Four Benchmarks of a Great Service Experience

Who Should Attend?

Frontline staff, teller supervisors, tellers, call center, member service reps and branch managers will benefit from this information packed webinar.