Error Resolution – Regulations E & Z

What happens when a member calls in and says “there are charges on my account statement that I didn’t do”? Does your credit union have a definite process for handling investigations into alleged errors?

This session will discuss error resolution requirements mandated by Regulation E and Regulation Z. We'll discuss the specifics of each regulation, the timing requirements for investigation, and the need for written error resolution procedures to ensure compliance.

Covered Topics

  • Definition of error and unauthorized transfer
  • Timing requirement for member notification
  • Investigation time periods
  • Communicating the results of your investigation
  • When provisional credit must be given
  • Error resolution pitfalls and common mistakes

Who Should Attend?

Compliance officers, CEOs, electronic services staff will benefit from this session.