Your member-facing staff can make or break your fair lending compliance program, but they are often left out of "lending" training. This session will focus on how your front line can engage members and sell loans without violating fair lending laws. This session covers the regulations that deal with fair lending - Regulation B, Regulation C, and the Fair Housing Act - as well as "best practices" highlighted by the NCUA.
Covered Topics
- Types of discrimination
- Information that can be requested and/or used in consideration of a loan application
- Information that cannot be requested and/or used in consideration of a loan application
- Fair lending pitfalls