Excellence at the branch!
How do you excel at leading while fulfilling your responsibilities as a branch manager? It’s a challenge, and this program is aimed at helping you meet it!
Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How do you treat them? When expectations are high and accompanied by expert guidance, motivation, accountability, and training the branch will perform accordingly. Come learn how to build a team that works together for the common good. Hear how to coach and motivate your team to be committed to success.
Action-Packed and Solution-Focused!
Branch locations are some of your most important distribution channels. The smooth and consistent operation of your branch is critical to maintaining and attracting business. Increasing competition dictates that you must be member-driven while providing superior service that promotes loyalty, and, at the same time selling the member on expanding the relationship. Now as if that's not enough -- you must learn to manage increased demand with as few staff people as possible. Boost your expertise and your enthusiasm in this full speed ahead, highly motivating webinar by one of the country's leading presenters.
- Lead the way through coaching
- Collaborate on a performance plan
- Motivation – who needs some?
- Member service that sizzles
- Conducting difficult conversations
- What to do with the underperformer
- Managing your time, teaching them to manage theirs
- What is your plan to manage an exceptional branch?
- Executing the plan
- Managing resistance
Where do I find the time to coach with my staff?
The same place you find time to attend required meetings, go out and make sales calls and reserve time for an occasional dental appointment. You will have to make it happen. Not easy but the most worthwhile discipline you can acquire. Go for first thing in the morning. Dedicate four days a month that you set aside X amount of time first thing - maybe 7:45 AM to 9 AM those four days a month are coaching time. Make it a priority and it will happen. Do for three months and see how it works for you.
I have never had a Branch Business Plan, is it a complicated effort, how do I create one?
This program will provide you the template and the how to. You will find you can be much more productive and focused with targets and a plan. It will become your roadmap to growing and managing your branch successfully. It’s not complicated, but it is an in-depth look at where you are now, where you want to be and what strategies you want to put in place to get your there. Much like a budget, you will want to look at it at least every month to monitor progress.
Who Should Attend?
Branch managers, assistant branch managers and those that train and/or lead them.
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