Regulation E - 3 Part Webinar Series

Part 1 - Regulation E – An Overview - Wednesday, January 11th, 2017
The Electronic Fund Transfers Act and its implementing regulation, Regulation E, mandate what credit union are required to do when offering services that allow members to access their accounts through electronic methods.  This session will provide an overview of the regulation’s current provisions.

Part 2 - Overdraft Programs under Regulation E and Truth-in-Savings - Wednesday, January 25th, 2017 
Overdraft programs are a primary focus of the Consumer Financial Protection Bureau.  In this session, we’ll talk about the 2 main regulations that address overdraft programs – Regulation E and Truth-in-Savings, and discuss the important compliance considerations that go along with these programs.

Part 3 - Error Resolution under Regulation E and Regulation Z - Wednesday, February 15th, 2017
What happens when a member calls in and says “there are charges on my account statement that I didn’t do”?  Does your credit union have a definite process for handling investigations into alleged errors?  This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.

Covered Topics

Regulation E - An Overview
  • What electronic services are covered
  • Disclosure requirements
  • Preauthorized transfers
  • Requirements for gift cards and gift certificates
  • Requirements for remittance transfers
Overdraft Programs under Regulation E and Truth-in-Savings
  • Definition of overdraft programs under each regulation
  • Disclosure requirements
  • Opt in versus opt out
  • CFPB studies and enforcement actions
  • Avoiding overdraft program pitfalls
Error Resolution under Regulation E and Regulation Z
  • Definition of an error
  • Timeframes for reporting and responding to the allegation of an error
  • Investigating and responding to the allegation of an error
  • Error resolution pitfalls
  • Where the 2 regulations may overlap

Who Should Attend?

Compliance Officers, CEOs, Electronic Banking Services staff, and Operations Staff will all benefit from this webinar series.