This is part of a three-part webinar series on Regulation E. To view or purchase the entire series, click here.
What happens when a member calls in and says “there are charges on my account statement that I didn’t do”? Does your credit union have a definite process for handling investigations into alleged errors? This session will discuss error resolution requirements mandated by Regulation E and Regulation Z.
- Definition of an error
- Timeframes for reporting and responding to the allegation of an error
- Investigating and responding to the allegation of an error
- Error resolution pitfalls
- Where the 2 regulations may overlap
Who Should Attend?Compliance Officers, CEOs, Electronic Banking Services staff, Operations Staff and Credit Card services staff will all benefit from this webinar.
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