The goal of every financial institution is to develop tellers who acquire the necessary skills to proficiently deal with customers, utilize loss prevention techniques and put a harmonious touch into every transaction. Whether the teller is new or a veteran, there is an opportunity during this webinar to learn tips and techniques that will make them more efficient, confident and prepared to tackle their daily responsibilities.
As the first person seen by most customers, the teller fills a critical role in brand and reputation reinforcement. Plus, knowing what to say to unhappy depositors is as important to the job of a teller as is accuracy in handling large sums of cash.
Being able to use finesse when handling sticky situations, as well as, being capable of following procedures when processing transactions are examples of the high expectations that come with this job.
The 8 Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.
Covered Topics
The 8 Keys:
- Professional Maturity
- Manage Your Image
- Follow Procedure
- Scrutinize Transactions
- Minimize Cons and Scams
- Provide Extraordinary Service
- Ace Cross-Selling
- Master the Balancing Act