Head Teller Best Practices

Everyday your credit union is on the stage. Without a doubt, the staff plays a lead role, up front and center. The teller, for example, interacts with the audience most vital to your credit union's reputation---your customer. Faced with handling impressive sums of cash and, most likely, making more decisions than the lenders, tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performance.

The job responsibilities of a head teller can vary from one credit union to another. In some companies this supervisor works full time at functioning as a "working supervisor", with little time for the actual overseeing of the team. Head tellers in progressive credit unions primarily coach, schedule, train and problem solve.

The frontline positions in your credit union are, without question, one of the most important roles carried out each day. They have the most opportunity to reflect the credit union's care and concern for customer service. Your leadership is critical to the success of the frontline staff to perform productively and effectively. That responsibility along with countless others falls on the shoulders of the bank supervisor.

The supervisor is either the excuse or reason why a team functions or dysfunctions. Take the lead and take the responsibility for developing a dynamic staff. Join Honey Shelton, one of the country's premier trainers for this fast-paced webinar so you can put best practices to work on the teller line at your credit union.

What You Will Learn:

This program is for head tellers and managers dedicated to developing a dynamic team. Opportunities to recognize ideas to boost your employees' productivity are something to be on the lookout for always and in this program you will find many.

Who Should Attend?

Head tellers, branch managers, teller trainers